To avoid late fees, you should pay your bill on or before the 20th of every month.
You can pay your bill online, over the phone or in any of our offices.
a. If a Valley technician makes a visit to your home and finds the problem is with the Valley equipment (outside your home), the repair will be made at no charge. If the technician determines the problem is not with the Valley equipment, then the problem most likely exists with the jacks and wiring in your home and you will be charged a $80 trouble isolation charge. If you choose to have the technician make the repair in your home, you will also be billed for time and materials. Any charges incurred will appear on your next monthly bill.
b. If you have a wire maintenance plan, there is no charge for trouble isolation or repairs made to existing jacks and wiring.
When the agreement is due to expire, the service will be continued month to month automatically unless you have informed your provider to cancel it. After your agreement term is completed, you are entitled to cancel your service at any time.
Are you receiving the best value with Valley Telecom? Get discounts when you bundle your services.
If you are you moving from one Valley service area to another, transferring your service is easy with one telephone call, at 1-800-421-5711.
If you are going on vacation, you can temporarily suspend your service while away. Call customer service at 1 800-421-5711.
To report a problem with your phone, call 1 800-400-1273 or for an internet problem, you can call our technical support department at 1 877-882-6386.
To cancel Valley Telecom Group service, contact customer service at 1-800-421-5711, 8 a.m.- 5 p.m., Mon.-Fri.
a. Valley Telecom Group offers Lifeline assistance and Link up assistance.
b. Lifeline benefits qualified customers through a reduction of monthly rates for local service. You must receive one or more of the following benefits to qualify. Medicaid, Supplemental Nutrition Assistance Program (SNAP), Supplemental Security Income (SSI), Federal Public Housing Assistance, Section 8 Federal Housing Assistance, Low Income Home Energy Assistance (LIHEAP).
c. To access these discounts, click on the following https://www.vtc.net/lifeline-services for more details and links to sign up. You can also call Customer Service at 1-800-421-5711 for more information.
a. Download speed is the speed at which you can down load web page, music or films. Upload speed is the speed at which you view WebPages.
b. All information you send or receive over the Internet is bits of data, whether it's a web page, an email, a music track or a video clip. Each element of data is a different size and is measured in Kilobytes (KB), Megabytes (MB) or Gigabytes (GB). The average email is around 4KB, a digital photo around 1MB and a music track around 5MB (1MB=1024KB, 1GB=1024MB).
a. If you have one of our 844 routers, you can watch a tutorial video at the following location https://www.vtc.net/valley-support-instructions
a. Online at our website if you go to the following link https://www.vtc.net/residential-voice-long-distance. Look near the bottom of the page for the most common international rates. There's also a PDF available that has an expanded list for you to view.
b. By phone 1 800-421-4711, 8 a.m.- 5 p.m., Mon.-Fri.
c. Stop by one of our office locations, 8 a.m.- 5 p.m., Mon.-Fri.
To see all our calling features and instructions for them click on the following link. https://www.vtc.net/residential-voice-calling-features-extras
a. Tell solicitors you want to be added to the caller's do-not-call list and do not want to receive any further solicitations from that person or entity. The person or entity making the call must keep a record of your do-not-call request for ten years from the time of your request and may not make further telephone solicitations to your home. However, tax-exempt nonprofit organizations are not required to keep do-not-call lists
b. Sign up on the National Do Not Call Registry. It's FREE to register your home or mobile number. You can also call 1 888-382-1222.
Full instructions for using your voicemail can found on our calling features page at: https://www.vtc.net/residential-voice-calling-features-extras
a. PIC stands for Primary Interexchange Carrier, which is another way of saying interstate long-distance carrier. At your request, Valley can place a PIC freeze on your phone line to prevent your long distance service from being switch to another provider by anyone but you.
b. To add or remove a freeze from your account, please call customer service at 1-800-421-5711, 8 a.m.- 5 p.m. Mon.-Fri.
c. If your long distance carrier was switched without your knowledge or permission, please call customer service at 1-800-421-5711, 8 a.m.- 5 p.m. Mon.-Fri.
Call customer service at 1-800-421-5711, 8 a.m.- 5 p.m. Mon.-Fri. To see a list of all long distance rates, click on the following link: https://www.vtc.net/residential-voice-long-distance
You have three options for inside wiring. Choose the one that best meets your needs:
a. Experienced Valley Telecom Group technicians can install inside wiring or jacks. Call customer service for rates. 1-800-421-5711, 8 a.m.- 5 p.m.
b. Hire an experienced independent contractor.
c. Do the installation yourself.
If you need installation for internet, Call customer service for rates. 1-800-421-5711, 8 a.m.- 5 p.m.
If a call is blocked by the caller, then the Caller ID unit will display "private", "anonymous", or "blocked". If the call was unidentified because the call originated from lines that are not Called ID equipped, then the Caller ID unit will display "unavailable", "out of area", or "unknown".
Call customer service to subscribe to the Anonymous Call Rejection feature. Once subscribed, you can activate and deactivate the feature at any time. To activate, simply lift the receiver and press *77. To deactivate, pick up the receiver and press *87.
You can order more telephone directories by calling 1 800-888-8448 or by visiting Dex on the internet at www.dexknows.com.
Non-listed number: Your name, phone number and address are not listed in the phone book but is still available through directory assistance
Non-published number: Your name, phone number and address listing is omitted from the phone book and is unavailable through directory assistance