Important Information for you to know.

Current Outages

There are no current outages at this time. 

Planned Outages

There are no planned outages at this time.

Thinking About Digging? Check in with Arizona811 first.

Click Here to go to the Arizona811 website.

Protection is available your whole network.

Click here to find out more.

Valley Telephone Cooperative, Inc. - Interconnection Agreement with Teleport Communications America, LLC

Description of Agreement: 

Network Interconnection Agreement between Valley Telephone Cooperative, Inc. and Teleport Communications America, LLC, providing terms, conditions and pricing under which the parties, both operating as local exchange carriers, will offer and provide to each other interconnection within the State of New Mexico that is within Valley's exchange areas and where all such exchange areas are geographically located in New Mexico in which they both operate as local exchange carriers within the State of New Mexico. 

Within thirty (30) days after the date of the filing of this Advice Notice, any person, including Commission Staff, believing that the Commission should reject the agreement submitted with this Advice Notice or any portions thereof, must file an original and two copies of a request for rejection with the Commission's Utility Division, P.O. Box 1269, Santa Fe, New Mexico 87504. A request for rejection must state with particularity the basis for rejecting the agreement or portions thereof pursuant to 47 U.S.C. Section 252, including any violations of the standards set out in 47 U.S.C. Section 252( e )(2)(A). When it is filed with the Commission, a request for rejection must be served on the contracting parties at their addresses listed above and on the New Mexico Attorney General, Post Office Drawer 1508, Santa Fe, New Mexico 87504-1508, by the person making the request. Within thirteen (13) days after the request is filed, the parties to the agreement or any other interested person may file a reply to the request.

Click here  to read the full agreement

Trouble with ParentVUE or PowerSchool

If you are having trouble with ParentVUE or PowerSchool, please report the service issue through SmartHub, your online portal, and our support team will review the support ticket 

Click here to log in to SmartHub
Click here to register for SmartHub

If you need instructions for registration, click here

Public Notice of Financing Application

Valley Telephone Cooperative has applied for Arizona Corporation Commission approval of financing for construction that will make fiber-to-the-home available for up to 90% of current VTC customers .   Click here for details.

ACP (Affordable Connectivity Program)

The Affordable Connectivity Program is a  Federal Communications Commission (FCC) program to help households struggling to pay for internet service Click here for details.

Click here for important information regarding your
privacy and records with Valley TeleCom Group.



An update regarding the following message some customers have received while attempting to stream: "You seem to be using an un-blocker or proxy. Please turn off any of these services and try again."

Valley TeleCom has received confirmation from Netflix that they are aware of the issue, it is widespread, and they are currently working on a resolution. It looks as though changes from streaming service providers have been implemented in order to crack down on VPN users (Virtual Private Network). This includes Netflix and Amazon Prime, with some others having been affected as well. In the process of implementing these harsher protocols, they have inadvertently blocked some carrier translations, ours included. Rather than waiting on streaming services to provide a resolution for this issue our Networking team has implemented a possible workaround to get our subscribers back to using their streaming services without interuption.

Again, this is a POSSIBLE workaround as we have not been provided information regarding precisely which area of our network is being flagged on their end.


Ten-digit dialing will soon be required nationwide in response to the Federal Communications Commission (FCC) adoption of 988 as a new three-digit number to be used to reach the National Suicide Prevention and Mental Health Crisis Lifeline. Click Here to learn more.


Effective March 8, 2021

All of our offices are now open with the following restrictions:

If you are feeling ill, please do not enter until you are feeling better. Please use common sense when it comes to social distancing. We want to assure you that we're taking proper precautions when it comes to protecting our customers, our employees and our communities.

  • Office Locations
    • Our lobbies are currently open but you can also find full staff available by phone, online chat, and email.
  • Payment Options
    • All customers have access to account information, including the ability to make payments, through our online Smarthub portal, on our website at If you have not previously registered your account online, you can find instructions to do so here, or call our customer service team and we’ll help you get started.
    • Payments can also be made over the phone at 1-888-255-5172 or dropped off in the drop box in front of any of our offices.
  • Customer Service
    • To inquire about new service or make changes to your existing account, please call 1-800-421-5711, M-F, 8:00am -5:00pm.
    • Online Chat
  • Technical Support
    • Our technical support team is available 24/7 at 1-877-882-6386.
  • Outside crews
    • Will continue to minimize direct customer contact by maintaining a six-foot separation (social distancing) when meeting with the public.
    • Appointments for new service or additions are scheduled days/weeks in advance. If you develop a contagious illness near the date of the appointment, we ask that you contact us to reschedule the appointment, so we are not exposing our technicians or contributing to the spread of the illness.

We are committed to keeping you up to date as developments arise. While we always regret missed opportunities to visit with you in person, your safety, along with our employees’ safety, is our utmost priority.


Long Distance Call Completion Inquiries: For more information on long distnce call completions resolution click the following link to the FCC website


Backup Power for Voice Telephone Services during Power Outages:  
For many years, your telephone would allow you to stay connected to emergency voice services during a power outage. However, if your voice telephone service is provided using fiber optics rather than the traditional copper-based line, the voice telephone service requires backup battery power to continue functioning during an outage. To avoid a disruption of voice service during an outage and to maintain the ability to connect to 911 emergency services, Valley TeleCom Group offers two battery options for the backup power for your voice telephone service. 

What Your Battery Can and Can’t Do for You:
The backup battery for telephone equipment is installed in a location near where the fiber enters your home or business, and it allows you to continue to use your voice services during a power outage.  Without a backup battery or alternate backup source such as a generator, customers with fiber-based telephone service will not be able to make any calls, including emergency calls to 911 during an outage. The only way to maintain the ability to use your telephone is by using some form of backup power.

Our backup battery does not provide power to any services other than voice. Security systems, medical monitoring devices and other equipment will not run on a voice telephone backup battery. 

Replacement Options:
Batteries may need to be replaced every three to seven years or when the battery is no longer functioning.

  • ‚ÄčValley TeleCom Group backup battery options – For $1.95 per month, Valley TeleCom Group will provide and install, am 8-hour backup battery and provide free replacement when it becomes known that the battery needs to be replaced. If you have any questions, please call 800-400-1273, or go to your local Valley TeleCom office. For $12.95 per month, you can opt to have a battery that will last up to 24 hours if you prefer to have the extended time coverage.
  • Third Party provided spare backup batteries - You may also be able to purchase a replacement backup battery through local retailers or on-line. If you have a backup battery unit from Valley TeleCom Group, the type of battery that you need is a Haze HZS12-8 – 12 Volts.

Expected Backup Power Duration:  Backup batteries are expected to last at least 8 hours on standby power. The backup battery should give you at least 6 hours of talk time. If you feel that is not enough time, you may extend your standby power by purchasing from our company or a third-party additional spare 8-hour batteries.

Instructions for Proper Care and Use of Your Battery:  Please follow the more detailed instructions included with any extra battery for proper use, storage and care of your battery to ensure that it will function as needed during a power outage. If you do not store an extra battery correctly, it may shorten its useful life.  Environmental factors such as temperature can shorten an extra battery's useful life.  We recommend that any extra battery be stored above 41°F and below 104°F for optimum life. These batteries are usually not rechargeable except under controlled situations. They will not last forever and should be replaced every 3 years, or when your device starts to make a loud beeping sound and/or the indicator light for the battery shows that it is low or out of charge.

Download Backup Power Customer Notice PDF

Federal Transparency in Coverage Rule.

The following link leads to the machine-readable files that are made available in response to the federal Transparency in Coverage Rule and includes negotiated service rates and out-of-network allowed amounts between health plans and healthcare providers. The machine readable files are formatted to allow researchers, regulators, and application developers to more easily access and analyze data

Important note: Each of the JSON files accessible may be as large as one Terabyte (TB) in file size, which has significant system requirements for use. Please ensure you have the required memory capacity, hardware, and software capabilities before attempting to download.

JSON File Download Link

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