Most Popular Local Service Packages and Features

Calling Features

A service that will automatically stop all incoming calls from blocked telephone numbers.

To activate:

  1. Listen for dial tone
  2. Press *77 (1177 for rotary)
  3. Listen for confirmation tone or announcement, and then hang up.

To deactivate:

  1. Listen for dial tone
  2. Press *87 (1187 for rotary), then hang up.

Calls marked private or anonymous will receive the following message: "The party you are calling does not accept blocked calls. To call this person, hang up, dial *82 to unblock your line and dial the number again."

ACR does not reject "unavailable" or "out of area" calls since they are not blocked by the caller. Usually these calls are not directly dialed. These calls originate from a number that can't be read by Caller ID for example, calls made with the assistance of an Operator, billed to a calling card, or placed from some cellular phones.

Automatically redials the last number you dialed. You can use this service whether the call was answered, unanswered, or busy. You can save time and frustration that a busy signal can bring by counting on your phone to let you know when that person's line is free. You can continue to using your line (making and receiving calls) while you wait. It will automatically call back a busy call, trying for 30 minutes. After 30 minutes your request will be canceled.

To activate:

  1. After a busy signal, hang up.
  2. Lift hand set and listen for the dial tone.
  3. Press *66 (1166 for rotary)
  4. You will hear an announcement telling you that the system will continue to monitor the line for 30 minutes, and then hang up.
  5. You will receive a special call back ring when the line is free.
    Pick up the receiver and the number you were calling will ring.

To deactivate:

  1. Listen for dial tone
  2. Press *86 (1186 for rotary), and then hang up.

Automatically redials the last number you dialed. You can use this service whether the call was answered, unanswered, or busy. You can save time and frustration that a busy signal can bring by counting on your phone to let you know when that person's line is free. You can continue to using your line (making and receiving calls) while you wait. It will automatically call back a busy call, trying for 30 minutes. After 30 minutes your request will be canceled.

To activate:

  1. After a busy signal, hang up.
  2. Lift hand set and listen for the dial tone.
  3. Press *66 (1166 for rotary)
  4. You will hear an announcement telling you that the system will continue to monitor the line for 30 minutes, and then hang up.
  5. You will receive a special call back ring when the line is free.
  6. Pick up the receiver and the number you were calling will ring.

To deactivate:

  1. Listen for dial tone
  2. Press *86 (1186 for rotary), and then hang up.

This feature allows you to forward all incoming calls to a different telephone number. Incoming calls may be transferred to any local, long distance or 800 telephone number that the end user programs. Outgoing calls can still be made while Call Forwarding Variable is in effect.

To activate:

  1. Dial *72
  2. Listen for second dial tone.
  3. Dial the Call Forwarding Number.
  4. If the Call Forwarding Number answers, Call Forwarding Variable is in effect. Both users must remain on the call for at least five seconds for Call Forwarding Variable activation to work.
  5. If the Call Forwarding Number is busy or does not answer: Hang up and immediately repeat the process

This feature allows you to forward incoming calls when your line is busy.

To activate:

  1. Listen for dial tone
  2. Press *90, and listen for dial tone
  3. Dial the number where you want your calls forwarded
  4. When the phone is answered, your call forwarding is in effect.

To deactivate:

  1. Listen for dial tone
  2. Press *91
  3. Listen for confirmation tone and hang up. The feature is now off.

To change the forward to number:

  1. Turn off the feature (see above instructions)
  2. Repeat the steps above to activate the feature, entering in the new "forward to" number

This feature allows you to forward your calls to a different number after a preset number of rings when your phone is unanswered. Customers can choose the number of rings.

To activate:

  1. Lift the handset and listen for dial tone.
  2. Press *92. (On a rotary phone, dial 1192.)
  3. Listen for dial tone.
  4. Designate the number of rings (2-9) before the call is forwarded by pressing the corresponding number.
  5. Dial the number where you want your calls forwarded. Dial the number exactly as if you are calling directly. For a local number, dial the 7-digit phone number. For a long distance number, dial "1" plus the area code. If you have speed calling, you may dial one of your codes instead. Long distance charges will be billed to you.
  6. When the phone is answered, your Call Forward - No Answer is in effect.

To deactivate:

  1. Lift the handset and listen for the dial tone.
  2. Press *93. (On a rotary phone, dial 1193.)
  3. Listen for confirmation tone, and then hang up. Your Call Forward - No Answer is now "off"

This feature allows you to forward your calls to a different number after a preset number of rings when your phone is unanswered. Customers can choose the number of rings.

To activate:

  1. Lift the handset and listen for dial tone.
  2. Press *92. (On a rotary phone, dial 1192.)
  3. Listen for dial tone.
  4. Designate the number of rings (2-9) before the call is forwarded by pressing the corresponding number.
  5. Dial the number where you want your calls forwarded. Dial the number exactly as if you are calling directly. For a local number, dial the 7-digit phone number. For a long distance number, dial "1" plus the area code. If you have speed calling, you may dial one of your codes instead. Long distance charges will be billed to you.
  6. When the phone is answered, your Call Forward - No Answer is in effect.

To deactivate:

  • Lift the handset and listen for the dial tone.
  • Press *93. (On a rotary phone, dial 1193.)
  • Listen for confirmation tone, and then hang up. Your Call Forward - No Answer is now "off".

Call Transfer allows an end-user to transfer an incoming call to any telephone number that can be directly dialed, including long distance, and hang up without disconnecting the call.

To activate:

  1. Press the switch hook or flash button
  2. A unique call transfer dial tone will indicate the calling party is on hold
  3. Dial the telephone number of the third party
  4. Hang up to complete the transfer

Call Waiting is a feature that provides a beep to alert another call is waiting. It allows the waiting call to be answered without disconnecting from the existing call. It allows switching between the calls whenever desired. Allows either call to be ended at any time.

Cancel Call Waiting provides the ability to temporarily disengage call waiting for uninterrupted talking before a call.

When activated, anyone calling will receive a busy signal.

To Use Call Waiting:

  1. Press the switch hook or flash button. The first call is put on hold and you are connected to the second call.
  2. To return to the original call, press the switch hook or flash button again.

To Use Cancel Call Waiting:

  1. Listen for a dial tone.
  2. Press *70
  3. Listen for a second dial tone.
  4. Dial the desired telephone number

Sometimes you may not want your number to be available to the person you are calling.

By dialing *67 before placing a call you can prevent your name and number from being sent.

This feature allows you to create a list of up to 12 callers that you want to hear from. Callers not on the list are forwarded to an announcement informing them their calls are not being accepted at this time.

Setting up a list:

  1. Dial *64 (1164 rotary)
  2. Press #, dial the number, then press # again
  3. Hear voice confirmation of the feature
  4. For initial activation of the list, dial 3

To remove a number from you list:

  1. Dial *64
  2. Press *
  3. Dial the number to be removed.
  4. Press * again.

To hear the numbers on your list and/or remove a number on your list:

  1. Dial *64
  2. Dial 1. You may dial 07 immediately after hearing a number on your list to remove it.
  3. Dial 08 to have all numbers removed
  4. Dial 09 to have "private entries" removed

To access or turn off your service

  1. Press *64. Voice prompt will inform you if list is on or off. To turn list on or off, dial 3.
  2. One telephone number must be placed in your list to be able to turn on the service.

Allows you to create a special list of up to 12 caller's telephone numbers that will be forwarded to the telephone number you designate. Only the people on your list will be forwarded if they call when this service is activated. All other calls will be handled normally.

Setting up a list:

  1. Dial *63 (1163 rotary)
  2. Press #, enter the phone number, the press # again (dial 12 instead of # when using rotary)
  3. Hear voice confirmation of feature.
  4. For initial activation of the list, dial 3.

To enter the forwarding number:

  1. Listen for dial tone.
  2. Press *63 (1163 rotary)
  3. Press 3, enter the phone number to which you're forwarding calls.
  4. Press #, then 1 to confirm voice prompts.

To remove a number from you list:

  1. Dial *63
  2. Press *
  3. Dial the number to be removed.
  4. Press * again.

To hear the numbers on your list and/or remove a number on your list:

  1. Dial *63
  2. Dial 1. You may dial 07 immediately after hearing a number on your list to remove it.
  3. Dial 08 to have all numbers removed
  4. Dial 09 to have "private entries" removed

To access or turn off your service:

  1. Press *64. Voice prompt will inform you if list is on or off.
  2. To turn list on or off, dial 3.

*Selective call forwarding must be turned off before attempting to add, delete or change a number on your list.

This service allows you to create a list of up to 12 unwanted callers whose calls will be blocked. If someone calls from a rejected number they will be routed to an announcement that explains the call is not presently being accepted.

Setting up a List:

  1. Dial *60 (1160 rotary)
  2. Press #, dial the number, and then press # again

Adding the number of an Unknown caller:

  1. Dial *60 immediately after the annoying call.
  2. Press #.
  3. Dial 01, and then push #

To remove a number from you list:

  1. Dial *60
  2. Press *
  3. Dial the number to be removed.
  4. Press * again.

To hear the numbers on your list and/or remove a number on your list:

  1. Dial *60
  2. Dial 1. You may dial 07 immediately after hearing a number on your list to remove it.
  3. Dial 08 to have all numbers removed
  4. Dial 09 to have "private entries" removed

To access or turn off your service:

  1. Press *60. Voice prompts will inform you if your list is on or off. To turn your list on or off, press 3

With three-way calling you can add a third person to your current phone conversation. Regular airtime charges, including long distance and roaming (if applicable) are charged for each call.

To add a third party:

  1. Dial the number of the third party, including area code, while the original party is on the phone.
  2. Press the Send button, which dials the third party and puts your original call on hold.
  3. To establish the three-way call, press Send again either before or after the third party answers.
  4. If the third party is busy or does not answer, press Send once to disconnect the third party.

To remove a party:

  1. To remove just the third party in a three-way call, press the Send button once. This restores the original two-way conversation and a new third party may be added.
  2. To remove just the original party in the three-way call, the original party must hang up. This sets up a two-way call between you and the third party.
  3. You may now add another party to the conversation. You should wait about 15 seconds before adding another third party.

To end a three-way call:

  1. Press the End button or all three parties may hang up. You should wait about 15 seconds before placing another call.

Answers your calls and takes a message anytime you can't answer, even when you're on the phone.

The voicemail system is menu driven. Listen to the voice prompts and then press the keys on your phone to select which option you would like.

Accessing Your Voicemail:

From Your Home Phone

  1. Dial *98 on your home phone.
  2. Enter your 6 - 20 digit voicemail PIN.
  3. If you have new messages, the messages will be identified.
  4. When you have one or more unheard voice messages waiting, you will hear a stuttered dial tone.
  5. After hearing any message, you will be presented with the Voicemail Main Menu.

Away From Home

  1. Dial your home phone number.
  2. When your personal greeting begins, press the * key.
  3. When prompted, enter your PIN followed by the # key.
  4. Listen to the voice prompts and then press the keys on your phone to select which option you would like.

Record Your Personal Greeting:

  1. Access your voice mailbox.
  2. From the Main Menu, press 3.
  3. To set up a personal greeting press 1.
  4. To set up a system generated greeting or to change the recording of your name press 3.
  5. To change the greeting that callers hear when you're busy press 5.
  6. If you don't record a personal greeting, a generic greeting will be played
  7. To exit press the * key.

After Listening to a Message:

New Message Options.
When finished listening to your new messages follow the prompt options below:

  • Press (1) to repeat the message.
  • Press (2) to save the message.
  • Press (3) to delete the message.
  • Press (4) to reply to the message.
  • Press (5) to send a copy of the message.
  • Press (#) to leave message marked new.

Saved Message Options.
When finished listening to your saved messages follow the prompt options below:

  • Press (1) to repeat the message.
  • Press (2) to leave the message marked new
  • Press (3) to delete the message.
  • Press (4) to reply to the message.
  • Press (5) to send a copy of the message.
  • Press (#) to leave message marked saved.

Changing Your Password:

  1. Access your voice mailbox.
  2. From the Main Menu, press 4 to change your settings.
  3. Press 3 for security options.
  4. Press 1 to change the PIN.

E-Mail Notification:
Voice Mail messages are delivered via the Internet, as an audible file to your personal computer's e-mail address, in addition to delivery to your mailbox.
(Optional Feature $1.95 a month)
To activate e-mail notifications, please contact our friendly Customer Service Team at: 1-800-421-5711

All features listed are monthly re-occurring charges. Additional packages are available. Features can be added to any package for an additional monthly charge. An order charge will be assessed for any features not chosen with initial setup. These rates do not apply to business or commercial accounts. Wire maintenance is subject to certain restrictions and does not include customer owned equipment. Caller ID/Call waiting compatible display equipment is required. Not all calls are displayed or logged. Selective call forwarding may not operate on blocked and certain other calls. Other limitations and restrictions may apply.

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