Residential Voice Calling Features and Extras

To activate:

1. Listen for dial tone
2. Press *77 (1177 for rotary)
3. Listen for confirmation tone or announcement, and then hang up.

To deactivate:

1. Listen for dial tone
2. Press *87 (1187 for rotary), then hang up.

Calls marked private or anonymous will receive the following message: "The party you are calling does not accept blocked calls. To call this person, hang up, dial *82 to unblock your line and dial the number again."

ACR does not reject "unavailable" or "out of area" calls since they are not blocked by the caller. Usually these calls are not directly dialed. These calls originate from a number that can't be read by Caller ID for example, calls made with the assistance of an Operator, billed to a calling card, or placed from some cellular phones.

Caller ID Blocking

Sometimes you may not want your number to be available to the person you are calling. By dialing *67 before placing a call you can prevent your name and number from being sent.

Caller ID Per Call Blocking allows a customer to temporarily prevent the transmission of that customer's directory name/number when making a call, and thus control availability of the calling name/number to the called party. The transmission of the directory name/number can be temporarily prevented on an as needed basis by dialing a pre-assigned access code prior to making a call. This action must be repeated each time a call is made to prevent transmission of the directory name/number. Caller ID Per Call Blocking is available to all customers. Caller ID Per Call Blocking does not prevent transmission of the calling party number on services such as E911, 800/888 and 950 that utilize Automatic Number Identification (ANI) for delivery of the calling number.

Caller ID Unblocking

If the person you are calling has anonymous call rejection and you have blocked your number using caller ID block or have suppression on your line, your call will not go through. Instead you will be routed to the following announcement: “The party you are calling does not accept blocked calls. If you are calling from a blocked number, please hang up, pick up the receiver, dial *82 and redial the phone number.

How to use:

1.Lift handset and listen for a dial tone.

2. Press *82

3.Listen for confirmation tone, then dial tone to return.

4.Dial the number. When you do this, your name and number will appear for this call only.

There is no charge for this service and is always available for use.

How to use:

1.When you get a nuisance call, press and quickly release the “switchhook”. Listen for a special dial tone.

2.If you’ve already hung up, just lift the handset again and listen for a normal dial tone.

3. Press *57

4. Listen for a confirmation announcement that the last call has been traced.

5. Hang up

6. The number you traced will be recorded at the phone company. If you decide to follow up on the matter, we’ll provide that number to the local authorities. The customer is not provided the traced number.

Upon activation by the customer, the network automatically sends a message to the Company indicating the calling number, the time the call was received, and the time the trace was activated.

If the customer makes or receives another call after hanging up from the traced call, or if the Enhanced Call Waiting feature is activated prior to activating the trace, Call Trace will not record the correct number.

This feature requires no additional equipment on the customers’ premises. A separate charge applies to each successful call traced.

How to use:

1.When someone dials your main telephone number, you’ll hear normal ringing (one long ring).

2.When someone dials any of the other telephone numbers, you’ll hear a special ring that identifies that number (such as two short rings).

3. Wait until the full ring pattern is complete before answering. You’ll know whether the call is for you and how you should greet the caller.

If you also have call waiting:

1.If someone dials your main number while you’re on the phone, you’ll hear a normal call waiting tone.

2.If someone dials one of the other numbers, you’ll hear a special call waiting tone that identifies that particular number (such as two short rings)

To activate:

1. Lift handset and listen for dial tone.

2. Dial your own telephone number. You’ll hear a confirmation tone, or busy signal, or a recorded message indicating you’ve dialed your own number.

3. Hang up the receiver within 15 seconds.

Setting up a list:

1. Dial *64 (1164 rotary)
2. Press #, dial the number, then press # again
3. Hear voice confirmation of the feature
4. For initial activation of the list, dial 3

To remove a number from you list:

1. Dial *64
2. Press *
3. Dial the number to be removed.
4. Press * again.

To hear the numbers on your list and/or remove a number on your list:

1. Dial *64
2. Dial 1. You may dial 07 immediately after hearing a number on your list to remove it.
3. Dial 08 to have all numbers removed
4. Dial 09 to have "private entries" removed

To access or turn off your service

1. Press *64. Voice prompt will inform you if list is on or off. To turn list on or off, dial 3.
2. One telephone number must be placed in your list to be able to turn on the service.

Setting up a list:

1. Dial *63 (1163 rotary)
2. Press #, enter the phone number, the press # again (dial 12 instead of # when using rotary)
3. Hear voice confirmation of feature.
4. For initial activation of the list, dial 3.

To enter the forwarding number:

1. Listen for dial tone.
2. Press *63 (1163 rotary)
3. Press 3, enter the phone number to which you're forwarding calls.
4. Press #, then 1 to confirm voice prompts.

To remove a number from you list:

1. Dial *63
2. Press *
3. Dial the number to be removed.
4. Press * again.

To hear the numbers on your list and/or remove a number on your list:

1. Dial *63
2. Dial 1. You may dial 07 immediately after hearing a number on your list to remove it.
3. Dial 08 to have all numbers removed
4. Dial 09 to have "private entries" removed

To access or turn off your service:

1. Press *64. Voice prompt will inform you if list is on or off.
2. To turn list on or off, dial 3.

*Selective call forwarding must be turned off before attempting to add, delete or change a number on your list.

To program Speed Calling:

1. Listen for dial tone. Dial *78.

2. Listen for the special dial tone. Dial the digit(s) to which you would like to assign a telephone number

3. Dial the telephone number you want to store. Dial exactly as you would to place the call.

Note: If the number requires a pause in dialing (e.g., after dialing 9 to reach an outside line, or after dialing an international code), press Pause at the appropriate place when entering the number, if your phone has a Pause button.

4. Press #, listen for the confirmation tone, and then hang up.

5. Repeat the above steps to add additional numbers. To change a number, follow the same steps, and enter a new number in place of an existing number. To delete a

number, enter # after you dial the digit between 0 and 9.

To dial a call using Speed Calling:

1. Lift the handset or press the Hands free button.

2. Dial * and then the code for the telephone number you wish to call.

2. Press # to dial your call.

To program Speed Calling:

1. Listen for dial tone. Dial *77.

2. Listen for the special dial tone. Dial the digit(s) to which you would like to assign a telephone number

3. Dial the telephone number you want to store. Dial exactly as you would to place the call.

Note: If the number requires a pause in dialing (e.g., after dialing 9 to reach an outside line, or after dialing an international code), press Pause at the appropriate place when entering the number, if your phone has a Pause button.

4. Press #, listen for the confirmation tone, and then hang up.

5. Repeat the above steps to add additional numbers. To change a number, follow the same steps, and enter a new number in place of an existing number. To delete a

number, enter # after you dial the digit between 0 and 9.

To dial a call using Speed Calling:

1. Lift the handset or press the Hands free button.

2. Dial * and then the code for the telephone number you wish to call.

2. Press # to dial your call.

To activate:

1. After a busy signal, hang up.
2. Lift hand set and listen for the dial tone.
3. Press *66 (1166 for rotary)
4. You will hear an announcement telling you that the system will continue to monitor the line for 30 minutes, and then hang up.
5. You will receive a special call back ring when the line is free.
   Pick up the receiver and the number you were calling will ring.

To deactivate:

1. Listen for dial tone
2. Press *86 (1186 for rotary), and then hang up.

To add a third party:

1. Dial the number of the third party, including area code, while the original party is on the phone.

2. Press the Send button, which dials the third party and puts your original call on hold.

3. To establish the three-way call, press Send again either before or after the third party answers.

4. If the third party is busy or does not answer, press Send once to disconnect the third party.

To remove a party:

1. To remove just the third party in a three-way call, press the Send button once. This restores the original two-way conversation and a new third party may be added.

2. To remove just the original party in the three-way call, the original party must hang up. This sets up a two-way call between you and the third party.

3. You may now add another party to the conversation. You should wait about 15 seconds before adding another third party.

To end a three-way call:

1. Press the End button or all three parties may hang up. You should wait about 15 seconds before placing another call.

To set up and access your mailbox:

Press *98 from the phone line Voice Mail is on.

OR, from any touch-tone phone, call the phone number the that Voice Mail has been ordered for and press * when the announcement starts.

• Create a 4-15 digit security code that doesn’t begin or end with zero.
• Record you name to identify your box.
• Record your personal greeting.

Listening to your messages:

Access your mailbox as outlined above.

Use the keypad commands to move through you messages.

After each message you MUST choose 7 Erase or 9 Save.

To use:

1.Lift the handset and wait 30 seconds.

2.The pre-designated number is automatically dialed. This number is chosen by the subscriber when adding this service to their line.

To prevent automatic dialing:

1.begin dialing within 30 seconds after lifting the handset.

To activate:

1. Listen for dial tone

2. Press *69 (1169 rotary)

3. You will hear the phone number of that last incoming call. If you want to return the call, press 1. If not, hang up.

To deactivate:

1. Listen for dial tone

2. Press *89 (1189 rotary), and then hang up.

Does not work on 800#, 900#, outside service area, or on lines where call forward and some other call services have been deactivated.

To activate:

1. Dial *72

2. Listen for second dial tone.

3. Dial the Call Forwarding Number.

4. If the Call Forwarding Number answers, Call Forwarding Variable is in effect. Both users must remain on the call for at least five seconds for Call Forwarding Variable activation to work.

5. If the Call Forwarding Number is busy or does not answer: Hang up and immediately repeat the process.

To deactivate:

1. Listen for dial tone

2. Press *73

3. Listen for confirmation tone and hang up. The feature is now off.

To activate:

1. Listen for dial tone

2. Press *90, and listen for dial tone

3. Dial the number where you want your calls forwarded

4. When the phone is answered, your call forwarding is in effect.

To deactivate:

1. Listen for dial tone

2. Press *91

3. Listen for confirmation tone and hang up. The feature is now off.

To change the forward to number:

1. Turn off the feature (see above instructions)

2. Repeat the steps above to activate the feature, entering in the new “forward to” number

To activate:

1. Lift the handset and listen for dial tone.
2. Press *92. (On a rotary phone, dial 1192.)
3. Listen for dial tone.
4. Designate the number of rings (2-9) before the call is forwarded by pressing the corresponding number.
5. Dial the number where you want your calls forwarded. Dial the number exactly as if you are calling directly. For a local number, dial the 7-digit phone number. For a long distance number, dial "1" plus the area code. If you have speed calling, you may dial one of your codes instead. Long distance charges will be billed to you.
6. When the phone is answered, your Call Forward - No Answer is in effect.

To deactivate:

1. Lift the handset and listen for the dial tone.
2. Press *93. (On a rotary phone, dial 1193.)
3. Listen for confirmation tone, and then hang up. Your Call Forward - No Answer is now "off"

To access:

1.Lift the handset of any touchtone phone and listen for the dial tone.
2.Dial the call forward access number provided by your telephone company:: XXX-9000 (example 865-9000, 826-9000)
3. After the line rings, listen for the special dial tone.
4.Dial your seven digit home or business telephone number that has call forward.
5. Dial your personal identification number (PIN). The subscribers PIN will always be the last 4 digits of the subscriber’s phone number.
6.  Listen for the special dial tone. You are now ready to change your call forward.
7. Then dial the appropriate star feature code. *72 for call forward all calls, or *90 for call forward busy line, or *92 for call forward no answer.

To activate:

1. Press the switch hook or flash button

2. A unique call transfer dial tone will indicate the calling party is on hold

3. Dial the telephone number of the third party

4. Hang up to complete the transfer

Any chargeable or long distance calls you place for the transfer or three way conversation will be billed to your number.

To answer a Call Waiting:

1. When you’re on the phone, a special tone tells you a second call is waiting.

2. Press and quickly release the switch hook or flash button. The first call is put on hold and you are connected to the second call.

3. To return to the original call, press the switch hook or flash button again.

To switch between callers:

1. Press and quickly release the switch hook or flash button. While you talk with one caller, the other will automatically be placed on hold. Each conversation remains private.

To “turn off” call waiting before making a call:

1. Listen for a dial tone.

2. Press *70

3. Listen for a confirmation dial tone.

4. Dial the desired telephone number. Your call will not be interrupted by the call waiting tone.

5. After you hang up, call waiting automatically “turns on” again.

To “turn off” call waiting during a call: *Must subscribe to three-way calling for this to work.

1.Press and quickly release the switch hook or flash button.

2.Press *70

3.Listen for a confirmation dial tone. You’ll automatically be reconnected to your call.

4. After you hang up, call waiting automatically “turns on” again